EcoProTec Porcelain Paving General Cleaner

Delivery Info

Delivery Options:

Depending on your location and the size and weight of the item(s), we have several delivery options available, including:

• A nationwide courier service for smaller items.
• Palletised delivery for larger / heavier items.
• Delivery using a lorry with crane / hi-ab
• Collection in person from our premises.
• Local delivery made on a pick-up/wagon
• Each product listed on our website will display the standard delivery option under the ‘delivery info’ tab.

Please contact us if you have any queries about any of our delivery options and which is most suitable for your product(s) and location.

Local Deliveries:

We offer a local delivery service within a 25-mile radius of the WV15 5LT postcode.

There will be a charge for these deliveries based on mileage.

Pallet Deliveries:

All of our pallet deliveries are undertaken by third-party pallet delivery services.

Standard delivery time for pallet deliveries is 2 to 3 working days.

All pallet deliveries will be made between 8 am and 5 pm weekdays, excluding public holidays. We will agree a delivery date with you before dispatching your order. We are able to offer timed and Saturday deliveries for a small additional charge.

Sufficient access for a large tail lift vehicle is required. A crane / hiab offload delivery is available at an additional cost; please contact us should this be required.

Deliveries will be made using a tail lift vehicle and pallet pump truck to kerbside only. This means that the delivery vehicle will offload as close as possible to the property. If there is no suitable standing area or is restricted access to the property, the goods may be offloaded onto the kerb. Delivery can only be made where there is a flat, solid surface available; this includes the access road to the delivery address. Pallet pump trucks cannot be manoeuvred over any uneven surfaces including grass, gravel, inclines or declines.

There should be someone available to accept and sign for the delivery. If there is no one available, the courier may arrange to leave the goods at the property in a safe place.  If there is no secure area to leave the goods and you cannot be contacted on the day of delivery, you may incur a re-delivery charge.

With permission from the customer and at the driver’s discretion, goods may be offloaded directly onto your premises providing there is a suitable hard-standing area available such as a tarmac driveway. However, please note that any damages caused to the goods and/or any property are not the responsibility of Ren-new.

All goods must be thoroughly inspected on delivery, and any issues must be reported immediately to Ren-new by telephone and in writing/by email. In the unlikely event that any goods are damaged on arrival, this must be indicated when signing for the delivery and photographs of any damage must be emailed to Ren-new.

We will always request that our pallet delivery companies call you approximately 1 hour before delivery. It is the customer’s responsibility to ensure we have the correct telephone contact number.

We strongly recommend you do not arrange to have tradesmen or contractors on site until after goods have been delivered and thoroughly inspected. Ren-new cannot be held liable for any costs.

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Thank you for visiting, we hope to see you again soon.