Delivery Terms & Conditions
Depending on your location, the size and weight of the item(s) we have a number of delivery options available, including:
- A nationwide courier service for smaller items
- Palletised delivery for larger / heavier items
- Delivery using a lorry with crane / hiab / moffett
- Collection in person from our premises
- Local delivery made on a pick-up
Each product listed on our website will display the standard delivery option under the 'delivery info' tab.
Please contact us if you have any queries about any of our delivery options and which is most suitable for your product(s) and location.
We offer a local delivery service within a 20 mile radius of WV15 postcode.
There will be a small charge for these deliveries, the maximum weight for this vehicle is 2 tonnes.
This service has the advantage of goods being delivered on a transit pick-up which can be manoeuvred in to small spaces.
Please call us if you would like further details regarding this delivery.
All of our pallet deliveries are undertaken by third party pallet delivery services.
Standard delivery time for pallet deliveries is 2 to 3 working days or a next day delivery service is available if an order is placed before 12pm for a small additional charge.
All pallet deliveries will be made between 8am to 5pm weekdays, excluding public holidays. We will agree a delivery date with you in advance of dispatching your order. We are able to offer timed and Saturday deliveries for a small additional charge.
Sufficient access for a large tail lift vehicle is required. A crane /hiab offload delivery is available at an additional cost, please contact us should this be required.
Deliveries will be made using a tail lift vehicle and pallet pump truck to kerbside only. This means that the delivery vehicle will offload as close as possible to the property. If there is no suitable standing area or there is restricted access to the property, the goods may be offloaded on to the kerb. Delivery can only be made where there is a flat, solid surface available; this includes the access road to the delivery address. Pallet pump trucks cannot be maneuvered over any uneven surfaces including grass, gravel, inclines or declines.
There should be someone available to accept and sign for the delivery. If there is no one available, the courier may arrange to leave the goods at the property in a safe place. If there is no secure area to leave the goods and you cannot be contacted on the day of delivery you may incur a re-delivery charge.
With permission from the customer and at the driver’s discretion, goods may be offloaded directly on to your premises providing there is a suitable hardstanding area available such as a tarmac driveway. However please note that any damages caused to the goods and/or any property is not the responsibility of Rennew.
All goods must be thoroughly inspected on delivery and any issues must be reported immediately to Rennew by telephone and in writing/by email. In the unlikely event that any goods are damaged on arrival, this must be indicated when signing for the delivery and photographs of any damage must be emailed to Rennew.
We will always request that our pallet delivery companies call you approximately 1 hour prior to the delivery being made. It is the customer's responsibility to ensure we have the correct telephone contact number.
We strongly recommend you do not arrange to have tradesmen or contractors on site until after goods have been delivered and thoroughly inspected, Rennew cannot be held liable for any costs.
Smaller and less bulky items may be dispatched via a contracted nationwide courier service (i.e. samples).
All courier deliveries will be made between 8am to 5pm weekdays, excluding public holidays.
On occasions where a recipient is not available to receive and sign for a delivery, a card will be left. Following this another two delivery attempts will be made unless the courier is instructed otherwise by the recipient.
After a third unsuccessful delivery attempt is made your order will be returned back to ourselves and you may incur a restocking charge. Should you require the item to be dispatched again a re-delivery charge will be applicable.
It is always advisable to supply your telephone contact number as the courier may attempt to contact you in the event of a failed delivery.